The Challenge
Agents were overloaded with itinerary changes and supplier reconciliation.
Our Approach
We automated supplier sync and built self-serve change workflows with guardrails.
The Solution
A booking SaaS with fast search, itinerary management, and support tooling.
Key Features
- Supplier sync
- Self-serve changes
- Refund flows
Tech Stack
Next.jsGoRedisAWS
Services
Platform buildIntegrationsUX
Deliverables
- Search
- Itineraries
- Support console
What we delivered
A focused scope shipped in production-ready modules — designed for day-one usability and long-term maintainability.
01
Search
02
Itineraries
03
Support console
The Results
Measurable improvements across delivery speed, reliability, and user experience.
-38%
Support load
+17%
Conversion
99.9%
Uptime
<2s
Search p95
“Professional, proactive, and they actually care about the outcome. Teklin feels like an extension of our team, not just a vendor.”
James O'Brien
VP Engineering, Nexora Retail
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