The Challenge
Requests were handled via email with limited tracking and poor accessibility.
Our Approach
We designed accessible flows, built case routing, and introduced SLAs + reporting.
The Solution
A citizen portal with case tracking, routing, and audit-ready reporting.
Key Features
- Case tracking
- SLA alerts
- RBAC
Tech Stack
Services
Deliverables
- Portal
- Internal console
- Reporting
What we delivered
A focused scope shipped in production-ready modules — designed for day-one usability and long-term maintainability.
01
Portal
02
Internal console
03
Reporting
The Results
Measurable improvements across delivery speed, reliability, and user experience.
WCAG
AA compliance
-47%
Processing time
+33%
Self-serve usage
99.9%
Uptime
“The AI integration they built for our platform resulted in a 340% increase in user engagement. These engineers truly understand the product side of things.”
Priya Nair
Head of Product, DataStream Inc.
Next project
CyberWatch
Security Posture Dashboard