The Challenge
Chargebacks were rising and manual reviews could not keep up with transaction volume.
Our Approach
We combined rules + ML scoring, built explainability, and streamlined investigator workflows.
The Solution
A risk platform with scoring, case queues, and real-time alerting.
Key Features
- Rules editor
- Explainable scores
- Queue management
Tech Stack
Services
Deliverables
- Risk scoring
- Case management
- Alerting
What we delivered
A focused scope shipped in production-ready modules — designed for day-one usability and long-term maintainability.
01
Risk scoring
02
Case management
03
Alerting
The Results
Measurable improvements across delivery speed, reliability, and user experience.
-52%
Chargebacks
+2.6x
Review capacity
<200ms
Score latency
99.99%
Availability
“We went from idea to a live product in 12 weeks. The quality of code and the design exceeded everything we expected from an external team.”
Marcus Williams
Founder & CEO, Orbita Health
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