The Challenge
Response times were rising and agents struggled to find accurate KB answers quickly.
Our Approach
We improved KB structure, added semantic search, and built AI suggestions with review.
The Solution
A helpdesk with AI suggestions, KB search, and QA guardrails.
Key Features
- Suggested replies
- Semantic search
- Auto-tagging
Tech Stack
Next.jsOpenAIPostgreSQL
Services
LLM integrationUIAnalytics
Deliverables
- Agent console
- KB search
- Insights
What we delivered
A focused scope shipped in production-ready modules — designed for day-one usability and long-term maintainability.
01
Agent console
02
KB search
03
Insights
The Results
Measurable improvements across delivery speed, reliability, and user experience.
-29%
First response
+17%
CSAT
-38%
Handle time
99.9%
Uptime
“We went from idea to a live product in 12 weeks. The quality of code and the design exceeded everything we expected from an external team.”
Marcus Williams
Founder & CEO, Orbita Health
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